Privacy Policy

2. How We Use Your Information

We use the information collected only for the following purposes.

• Cookies: to operate and secure the website, remember your preferences, and, where consented, understand aggregate visitor behavior to improve the website.
• Contact form data: to respond to your query, request, or message, and to communicate with you regarding the purpose for which you contacted us.
• We do not use your contact form information for marketing or promotional purposes unless you separately opt in to receive such communications.

3. Legal Basis and Consent

We process your personal data on the basis of your consent.

• Cookie consent is obtained via the cookie banner before non-essential cookies are set.
• Contact form data is provided voluntarily by you when you choose to submit the form. Submitting the form constitutes your consent to our processing it for the stated purpose.
• Where you voluntarily disclose health-related or other sensitive information in the free-text message field, submitting the form constitutes your explicit consent to our processing that specific information solely to respond to your query, in accordance with Rule 5 of the SPDI Rules, 2011.
• You may withdraw your consent at any time by contacting us at sarplab.1009@gmail.com, though this will not affect the lawfulness of processing carried out before withdrawal.

4. Sensitive Personal Data

If you voluntarily share health-related information through our contact form message field, we treat this as Sensitive Personal Data or Information under the SPDI Rules, 2011, and handle it with additional care.

• It is used solely to respond to your specific query and is not used for any other purpose, including marketing.
• Access to this information is restricted to personnel who need it to respond to you.
• It is retained only as long as needed to resolve your query and then deleted or anonymized.
• It is not shared with any third party except as described in this policy or as strictly necessary to respond to you.
• You may request access to, correction of, or deletion of this information at any time by contacting us.
• We do not use any information shared this way to make automated decisions about you, and we do not use it for targeted advertising.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose information only in limited circumstances.

• When required by law, regulation, court order, or government request.
• To protect our rights, property, or safety, or that of our users or the public.
• With service providers strictly necessary to operate the website, such as hosting or email delivery providers, who are contractually bound to protect your data and use it only to provide services to us.
• In connection with a merger, acquisition, restructuring, or sale of business assets, in which case your information may be transferred to the successor entity under this policy or a policy at least as protective.
• We do not currently use third-party analytics, advertising, or marketing tools. If this changes, we will update this Privacy Policy before any such tool goes live.

6. Data Retention

• Cookie data is retained only for as long as necessary for the purpose it was collected, as governed by the cookie expiry settings.
• Contact form data, including any message content, is retained only for as long as needed to respond to and resolve your query, after which it is deleted or anonymized unless a longer retention period is required by law.

7. Data Security

We implement reasonable security practices and procedures, in line with the SPDI Rules, 2011, to protect your information, including any sensitive personal data you share, from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and, where required, the relevant authorities, without undue delay.

8. Your Rights

Subject to applicable law, you have the right to take the following actions.

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Withdraw your consent at any time.
• Request erasure of your personal information, where applicable.
• Raise a grievance regarding how your data has been handled.
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site before providing your information to it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The Last Updated date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

12. Grievance Officer

In accordance with the IT Act, 2000 and rules made thereunder, grievances regarding this policy may be sent to SARPL using the details below. We will acknowledge and address any grievance in accordance with applicable timelines under Indian law.

Name

SARPL Grievance Officer

Designation

Grievance Officer

Email

sarplab.1009@gmail.com

Phone

+91 7250582770

Address

Patna, Bihar, India

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at: